This Privacy Policy explains how Shield Pest Control Service (“Shield,” “we,” “our,” or “us”) handles information collected through shieldpestcontrolservice.us, its contact forms, telephone conversations, and other digital services that link to this policy. It is written for homeowners and property representatives looking for pest-control information or a connection to a local service contractor.
This policy does not change the terms of any separate agreement you may enter into with an independent contractor. Please review a contractor’s own privacy practices and service terms before sharing information directly with that contractor.
01 / SCOPE
What this policy covers
This policy applies to information we collect when you visit the website, read a field note, use a service or area page, submit a form, call the phone number shown on the site, or contact us by email. It also describes the choices available to California residents under the California Consumer Privacy Act, as amended (“CCPA”), to the extent the CCPA applies to our activities.
Some pages may link to third-party websites, social platforms, mapping services, analytics tools, or independent contractors. Those parties control their own websites and privacy practices. A link does not make their policy part of this one.
02 / INFORMATION WE COLLECT
Information you choose to share
When you submit a request, we may collect your name, phone number, email address, property location or city, the details you type into a message, and the fact that you consented to receive a call or text about your request. We collect only the information needed to respond, understand the property concern, and coordinate the next conversation.
If you contact us by phone or email, we may collect the contact details and other information you choose to provide. Please do not send sensitive information such as Social Security numbers, financial-account credentials, medical details, passwords, or information about a child through a website form.
Information collected automatically
Like most websites, the site may receive technical and usage information such as IP address, browser type, operating system, device type, approximate location derived from an IP address, referring page, pages viewed, links selected, and date and time of a visit. We may use cookies, pixels, local storage, or similar technologies for essential operation, security, performance measurement, and basic analytics.
We do not intentionally collect more information than is reasonably needed for the purposes described in this policy. If a third-party tool is enabled on a particular page, that provider may process information according to its own privacy notice.
03 / HOW WE USE INFORMATION
Why we use it
- To respond to questions, service requests, and messages.
- To contact you by phone, email, or text about the request you submitted, when permitted and consistent with your consent.
- To help connect a homeowner or property representative with an independent local service contractor when you ask us to facilitate that connection.
- To operate, maintain, troubleshoot, secure, and improve the website and its content.
- To understand broad traffic patterns, measure content performance, and improve navigation.
- To prevent fraud, misuse, security incidents, and unlawful activity.
- To comply with legal obligations, respond to lawful requests, and protect our rights.
Consent to receive calls or texts is not required as a condition of purchasing a service. Message and data rates may apply. You may withdraw marketing consent at any time using the methods described below, although we may still send non-promotional messages necessary to respond to an active request.
05 / YOUR CHOICES
Opt-outs and communication preferences
Use the unsubscribe link in a marketing email or email privacy@shieldpestcontrolservice.us with “Email opt-out” in the subject line. We may continue to send operational messages needed to respond to a request you initiated.
Calls and text messages
If you receive a promotional text message, reply STOP to opt out or HELP for assistance. You may also email us with your phone number and request. Opting out of marketing messages does not necessarily stop a service-related call you specifically requested.
Cookies and analytics
You can adjust cookie controls in your browser, clear stored cookies, block automatic loading of email images, or use an applicable analytics opt-out tool. Blocking some cookies may affect site functionality. Browser-based opt-outs are generally device and browser specific.
Do Not Track
The site may not respond to every browser Do Not Track signal. We honor privacy requests submitted through the contact methods in this policy.
06 / CALIFORNIA RESIDENTS
CCPA rights
Subject to legal exceptions and verification requirements, California residents may have the right to:
- Know or access the categories and specific pieces of personal information we collected, used, disclosed, or otherwise processed.
- Request deletion of personal information we maintain, subject to exceptions.
- Request correction of inaccurate personal information.
- Opt out of the sale or sharing of personal information, where applicable.
- Limit certain uses or disclosures of sensitive personal information, where applicable.
- Receive equal service and not be discriminated against for exercising a privacy right.
To submit a request, email privacy@shieldpestcontrolservice.us or call (424) 546-6002. Put “California privacy request” in the subject line and describe the right you want to exercise. We may ask for information needed to reasonably verify your identity. You may submit a request yourself or through an authorized agent, subject to verification and authorization requirements. We generally respond within the time required by applicable law.
We do not knowingly sell personal information of children under 16. If you have questions about a privacy request, contact us rather than sending identity documents by ordinary email unless we give you a secure method.
07 / SECURITY AND RETENTION
How we protect information
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle. No website, transmission, storage system, or method of communication is completely secure. Do not send information you would not want exposed through an internet form.
We retain information for as long as reasonably needed to respond to requests, maintain business and security records, meet legal obligations, resolve disputes, and support legitimate operational purposes. Retention periods vary by the type of information and the reason it was collected. When information is no longer needed, we may delete it, de-identify it, or securely dispose of it.
08 / AGE RESTRICTIONS
Not directed to children
The website and its services are intended for adults and are not directed to individuals under 18. If we learn that we collected personal information from a child under 18 without appropriate authorization, we will take reasonable steps to delete it. A parent or guardian who believes a child provided information may contact us using the details below.
09 / UPDATES
Changes to this policy
We may update this policy when our website, practices, legal obligations, or service relationships change. The updated version will be posted on this page with a new “Last updated” date. If a change materially affects how we use information, we may provide additional notice where required. Your continued use of the site after an update means the revised policy applies to future activity.
10 / CONTACT
Questions or privacy requests?
Shield Pest Control Service
Torrance, California
privacy@shieldpestcontrolservice.us
(424) 546-6002
For general service questions, visit the Contact page. To understand our approach, read About Us; to return to the main service information, visit Home or explore Services.